FAQs (frequently asked questions)

Do you have a problem with your product? The solution is often closer than you think. Look at our troubleshooting manuals to identify a solution.

TROUBLESHOOTING MANUAL FOR AUTOMATIC SWING DOORS (PDF | 1.04 MB)

TROUBLESHOOTING MANUAL FOR AUTOMATIC SLIDING DOORS (PDF | 1.26 MB)

TROUBLESHOOTING MANUAL FOR GEZE DOOR CLOSERS (PDF | 98 KB)

Our payment conditions are: 3% discount within 14 days, 30 days net. We offer free delivery, including packaging and customs clearance costs. Full details of our purchasing terms and conditions are available on request and are also set out in our contracts. These conditions are binding for all orders.

The supplier’s readiness for production is evidenced by means of the initial samples, and documented in the initial sample test report and material test certificate. GEZE GmbH and the supplier sign a quality assurance agreement as confirmation of production readiness. This quality assurance agreement covers samples, series production, audits, documentation, additional applicable documentation, environmental protection and occupational health and safety, a process sequence for QA delivery terms, container labelling, and information provided by the supplier.

Products can be delivered from Monday to Thursday from 7.00 am to 3.00 pm, and on Fridays from 7.00 am to 2.00 pm. Deliveries outside these hours are permitted only in exceptional cases and by arrangement.

To ensure quick transportation and optimal storage, we are increasingly using small load carrier packaging and Euro pallets. Goods must be packaged such that damage in transport is avoided. Packaging materials must not exceed those required to avoid damage. Only environmentally-friendly packaging materials may be used. The obligation to take back packaging is in accordance with statutory provisions.

Each packaging unit delivered must be marked with the supplier's name, ID number, drawing number and change version, or this identification must be included with goods.

Following delivery, invoices must be submitted separately to the customer along with all associated documents and data. Invoices must include the order details and order numbers each individual item. Invoices failing to provide these details will not be paid. Payments will be made as standard, unless agreed otherwise. The payment term starts from the time of delivery and/or when the service has been completed in full and when a compliant invoice has been received. The customer is entitled to deduct a discount for offsets or in reserve of defects. In this event, the payment term begins after said defects have been rectified in full. Payments are not considered as recognition that the delivery or service fulfils the contract.

The decorative surface must not display any visible damage from a defined distance. The decorative surface is clearly defined on the drawing and established using a limit sample.